Shipping & Returns

Shipping

We offer free DHL Express shipping on all international orders over €200. All orders shipped within the Netherlands are shipped PostNL.

Once you placed your order we will process it on the day of receipt, if received between 6am and 3pm CET. Your dispatch confirmation, included with a track & trace code, will be sent to the email address on your online account.

We accept orders from all countries in Europe and Africa, with the exception of: Belarus, Kazachstan, Russia and Ukraine. Unfortunately, we are not able to ship to the continents of North- and South-America, Asia and Oceania.

We provide FREE delivery on all Red Wing Shoes and other orders over €200,-.

Please note we DO NOT ship orders on Saturday, Sunday and Bank Holidays. Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.

Shipping Costs:
The Netherlands – € 6,95
Europe – € 16,95
Other Countries – € 30,95

For remaining questions please consult our FAQ page or contact us by email at: webshop[at]redwingamsterdam.com

Returns

In the unlikely event you are unhappy with your received goods we will happily issue a replacement or refund, provided the item(s) is/are returned within 30 days of receipt, unworn, complete with all original tags, and in original and resalable condition.

Included in the package you will find a return-form. Please use this form when returning your purchased goods and mark the box of the item(s) you are returning and include the form with your returning goods. Once we received the returned goods we will send you a confirmation email. After you have returned your items properly, we will check your order and exchange your goods or refund you the money as soon as possible.

In the case you would like to change your goods we will contact you after receiving your package on the availability of your requested size. If your size is not available anymore, we will contact you by email via which you can choose another item or a refund. The overall expected time for an exchange can be up to 7 working days from us receiving the item.

Please note that you are responsible for the cost of returning an item to us. If you are returning an item for a refund, we will refund you the full amount MINUS our original delivery cost.

Our Returns Policy: 
Please make sure all returned products are in unworn, resalable condition, with all original tags attached. This also includes all packaging and accessories. We have to say that we reserve the right to not accept a return if one of the before mentioned conditions are not met, or as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

For example, we may make a reduction in the following circumstances:

  • The product(s) have been worn, used, damaged or washed;
  • The original tags are not attached to the product(s) or have not been returned. Please note that the original brand tags contribute an integral part of each product; and/or
  • You have not returned any packaging which is considered an integral part of a product (such as a dust bag or shoe box).

If more of these terms and conditions are not met, we will get in touch with you as soon as possible. In this situation, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

For remaining questions please consult our FAQ page or contact us by email at: webshop[at]redwingamsterdam.com